The admissions process is straightforward and designed to help you make the move into one of our homes as simple and worry free as possible. The process can be completed very quickly if necessary, often within a few days.

The Process Consists Of

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    Referral by you, a local authority or family member
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    Visits to the homes you are interested in
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    Pre-admission assessment by suitably qualified staff from the home
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    The home confirms that they are able to meet the individuals needs
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    Funding agreement
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    Six week review

The Key Stages Are Explained Below

Pre Admission

On contacting one of our homes and having visited the home, should you wish to be placed on our waiting list or to join one of our communities, an experienced and qualified member of management will visit you at your home to carry out a“needs assessment” calling on any specialist advice and reports as necessary. This is an essential process to allow us to identify that our care home is the best place for you and that the service provided is one that will support and meet your requirements.

This process can be supplemented by you and family/friends completing both a Family Questionnaire” and our “Keeping Active Plan.

For those persons working with their local social services team to find a new home, an initial assessment will be undertaken by a social worker. This will form that basis of our own assessment and will be supplemental to our own assessment.

Our assessment criteria will cover a full range of health and social needs to ensure we know as much as possible about each individual. It is very important that as much information as available is provided during this process. All information will of course be treated with the utmost confidentially. The assessment process helps our care team to build an appropriate support plan for each individual.

We will provide all enquiries with as much information as possible about our Care Homes to help them make a decision. This will include a copy of our “Service User Guide(this is supplied on specific request via the contact page). We encourage you to visit the Care Home to help you make a decision. We are happy for a prospective Service Users to involve their friends, family or other representatives in seeing the Care Home and the facilities we can provide before making the final decision about admission.

In the event that our assessment process identifies that our Care Homes are not suitable for you, we will try to offer advice on how to look for help in a more appropriate setting.

The Placement Agreement

Having identified that a place in one of our care homes is appropriate and all parties have agreed to proceed with the placement, will we provide you with our“Contract of Care” and we will agree on a mutually convenient date for the placement to commence. On the day of admission we will sign the fee agreement which in turn is your acceptance of the terms and condition of the placement.

On The Day And After Admission

You will advised on what to bring with you prior to your admission date. You can also see our Frequently Asked Questions section for further guidance on what to bring. Furniture and other larger personal effects can be moved in prior to admission if agreed in advance.Upon admission, our care team will work to make you as comfortable as possible in your new environment.

Prior to admission it would be helpful for you or your family to complete ourPersonal belongings Checklist so that we may ensure that all your belongings are identified and noted. For further information on what happens after joining one of our homes and what is available to you, please refer our Frequently Asked Questions. Please remember you are always free to call us on 0208 886 7317, should you need any further information. Or request a call back / brochure.

After joining one of our homes, each individual has a care plan drawn together from the information collated through the assessment process. This Care Plan details the care that is required by an individual and provides our care team with the information required to meet their required care needs and lifestyle choices. While we value the important involvement of family and friends into this process, the best interests of the person joining us, their choices, views or needs will always take precedence. The care plan is continually developed and reviewed, with each resident, their family, friends and other professionals involved in the individual’s care and wellbeing.

Six Week Review

The first six weeks of any placement is seen as a trial period after which a review will be held to ensure all parties are completely satisfied. Individual care plans are discussed between the resident, their family and the home management team and any changes are noted and agreed upon accordinly.

What Happens In An Emergency

Sometimes an emergency situation may arise when people have to make a decision about a care home in a crisis, perhaps after a fall or illness. In these instances we aim to be as flexible as possible to reduce the stress of an already stressful situation. Emergency admissions can be catered for in circumstances where time is of the essence and you or loved one is in a position of risk.

In these circumstances an appropriately trained member of staff will make every effort to make an assessment prior to admission. If this cannot be done as much information as possible will be collected from the referring party (a hospital, social services or family) and the Service User and their family where possible.

On the basis of all information available a decision will be taken on if a placement can be provided. On arrival at the service an assessment will then take place. Further to the successful completion of the assessment and the review of all relevant information the management team on duty will make an informed decision as to whether or not admission can be confirmed. We will then aim to inform the Service User within 48 hours about key aspects and routines of the service and formulate the care plan in conjunction with the older person and their family.